Should we talk to the media?
This is a question that families will frequently ask themselves during a kidnap.
Wherever you are in the world, if you need our help, please email: [email protected] and we will respond as quickly as possible.
You can also call our 24/7 helpline: +44 (0)845 608 1360. Your phone call will be answered by someone who will ask you for your name and contact details, and briefly the reason for your call. This information will be passed to our Family and Hostage Support team who will then contact you.
To protect your confidentiality – and that of anyone affected by hostage taking – you must contact us directly in order to discuss your case and receive support from us. Third parties, such as friends, employers, governments and law enforcement are welcome to contact us to learn more about our services and pass the information to those in need. However, we can only discuss a case and personal circumstances with an individual affected. We recognise that in some circumstances, close friends are considered as ‘family’ by the hostage and we can look to support them as well.