The main services we provide are:
- Helping to make sense of what is happening
- Helping families to prepare for meetings with the authorities and other stakeholders, and understand the information they share
- Accessing information about the place of kidnap or kidnapping group
- Emotional support and self- care advice
- Guidance on how to support other family members, including children
- Connecting with other family members and hostages
- Resolving issues with third parties with whom you have accounts, policies or contracts with.
- Liaising with your employers or educational institution
- Interacting with the media
Facilitate access to free specialist services
- Legal advice
- Financial advice
- Medical and dental assessments
- Mental health support
Our support is not limited to these services. Each kidnap case is different and unique challenges arise. If you need something, ask us. If we can help, we will.
Our family and hostage support services are governed by a set of core principles. We are:
Independent: We are independent of private interests, including governments, law enforcement and employers. The Hostage charities are the only organisations which are solely dedicated to the practical and emotional needs of hostages and their families.
Confidential: Our support to our beneficiaries is entirely confidential. We will only make enquiries on behalf of families or former hostages with their express consent or at their request.
Kidnap Resolution: We recognise that the process of resolving a hostage situation can be overwhelming for families. We provide emotional support in these phases, but we cannot assist in this area. There are other organisations better placed to carry out this role and we can help beneficiaries contact them.
Open-ended: We are here for families for as long as they need us. People can come to us for support during a kidnapping, straight after the release or many years after a kidnapping.
Free of charge: Our family and hostage support services are free of charge. We are funded by individual and organisational donations and grants, and we also gain our own income from our education programme.
International: Hostage International supports families and former hostages wherever they live, and whatever their nationality. Our support is currently delivered primarily in English and although the majority of our volunteer caseworkers are based in the UK, we have small number of volunteer caseworkers based in other countries.