We welcome all enquiries to the email address above or by the contact form or if you are a family member or former hostage seeking support, please email our Case Manager: [email protected]
Family and Hostage Support enquires can be delivered by these means, or by calling our helpline which is available 24 hours a day, 7 days a week.
All enquiries are treated in strict confidence.
For media enquiries, please contact our Communications & Engagement Manager, Georgina Cooper: [email protected]
Kidnapping is a crime. If you need to raise the alarm about the kidnap of someone you know, contact their government’s consular directorate. If you are unsure of the right agency, contact us for assistance, but please note that we do not get involved in kidnap prevention or resolution.
COMMENTS, COMPLIMENTS AND COMPLAINTS
We value all feedback to help us improve our work. If you have any comments, compliments or complaints, please email us at [email protected] and read our Complaints Policy here: Third Party Complaints Policy and Procedure