We welcome all enquiries to the email address above or by the contact form.
If you are a family member or former hostage seeking support, please email:
Our case Manager: [email protected]
Or, our general email: [email protected]
All enquiries are treated in strict confidence.
For media enquiries:
Please contact our Communications & Engagement Manager, Georgina Cooper: [email protected]
Please note! If you need to raise the alarm about the kidnap or arbitrary detention of someone you know, contact their government’s consular directorate. If you are unsure of the right agency, contact us for assistance, but please note that we do not get involved in kidnap prevention or resolution.
We value all feedback to help us improve our work. If you have any comments, compliments or complaints, please email us at [email protected] and read our Complaints Policy here: Third Party Complaints Policy and Procedure