Our Family and Hostage Support Service is the beating heart of what we do. We support families during and after the kidnap of a loved one, and hostages when they have returned home.

When we are able to help, we will allocate you a dedicated volunteer caseworker who will help you navigate your circumstances. Our support is free, confidential, open-ended and delivered independent of private interests.

Dealing with and recovering from a kidnapping can be a frightening and lonely experience and unanticipated challenges can arise. We seek to make your situation slightly more bearable and help you with day-to-day issues that arise.