The kidnap victim’s family may be undergoing a terrible ordeal. Provide as much support as you can and as much as they want you to.
It is important to have good communication with the family and a relationship of trust, and so it is a good idea to maintain regular contact with them even if there are no immediate developments. The family may also find it beneficial to be in contact with the kidnap victim’s colleagues, or, if it is a group kidnap, with the families of the other victims.
Give the family different options of liaising with you directly about their needs or liaising with other organisations or independent individuals: some families or family members may want to have minimal contact with the hostage’s employer, while others may want to be much more closely involved.