Check out the RSA’s short of Brené Brown’s talk on empathy.
Brené explains the basics of empathy. It is about perspective taking, recognising the emotions of someone suffering and being non-judgemental. She compares empathy and sympathy, in view of promoting empathetic approaches when supporting others.
This video is really useful to those who are supporting someone through a difficult time and not sure where to start. Empathetic support can make a world of difference to an individual who finds themselves going through difficult times. Pick up the phone and tell them that you are thinking of them.